Q: Is shipping FREE within Malaysia, including Sabah and Sarawak?
A: The shipping fee charge according to the rate below:
West Malaysia – RM6 for product up to 1 KG, and RM1.50 for subsequence each 1 KG increase.
East Malaysia – RM12 for product up to 1 KG, and RM10.00 for subsequence each 1 KG increase.
Q: How many days for an item to reach me?
A: 4-7 and 10-14 working days for West and East Malaysia respectively.
Q:Can i Check my shipment after my order?
A: Yes, after we ship out your order,you will Receive a Notification on E-mail you can track your shipment with a tracking number and a tracking website from our shipping company.
Q: What about other countries outside of Malaysia?
A: We are deliver with in Malaysia only.
Q:How will you notify me if there is a problem with my order?
A: All order communication is done via email, so it’s important that your email address is accurate and current.
Q:How about if your delivery man deliver on the time when Are out?
A: Delivery man will put a Tag on your Gate, when you come back you can call to delivery company , they will come again on your time or you can pick-up your self at the delivery company outlet .
Q:I haven’t received my item. Who should I contact?
A： All orders are processed Monday through Friday but are not processed or shipped on weekends or holidays. Don’t forget to allow 1-2 business days for order processing, too! If you still think your order is missing in action, send us an email or contact us with our Enquiry Form
Q:What i should do if i Receive my item on broken?
A: If you found that the item is broken or wrong item delivered. Before returning an item, please check our Return Policy to make sure your item is eligible for return. If your return meets all the requirements, please take photo and email to us. Our Customer Service will help you.